webinar: manage and extended service provider network

Astea Service Lifecycle Management Ecosystem

For companies where service is strategic, Astea provides a cohesive, connected and intelligent solution delivering the insight, capability, and flexibility to efficiently manage information, people, and processes, ultimately driving competitive advantage, customer satisfaction, top-line revenue and profitability.

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Field Service Management software

Drive Digital Transformation Across the Enterprise with Alliance Enterprise

The Most Capable Field Service Management and Mobility Platform

Innovate, collaborate, inform and demonstrate value during every service interaction.

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webinar: manage and extended service provider network

Integration that Works with How Your Enterprise Works

Astea's software has been successfully deployed in a variety of ERP and CRM environments, allowing leading enterprises to profit from the far reaching benefits of Astea’s innovative approach to field service, driving ROI and time to benefit.

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Service Profitability

Astea On-Demand Webinar:

6 Steps to Field Service Profitability

Only 27% of service organizations are growing both revenue and margin. Learn how to achieve profitable growth with this six-point guideline.

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Calculate Return on Investment for Field Service management software

 Astea ROI Calculator

Calculate the ROI of a New Field Service Management Solution

Get a personalized presentation detailing your estimated Productivity Gains, Cost Savings & Revenue Gains.

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Service Profitability

Astea and XOi Technologies Webinar:

Visual Intelligence in FSM

How Integrated Field Service Management and Augmented Reality Boosts Customer Trust and Technician Efficiency

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Improve Response Time and Drive First-Call Resolution

Multi-channel inbound and outbound capabilities create a more efficient, process-driven call center experience.

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Create New Levels of Efficiency and Lower Operating Costs

By connecting the field to the front office, Astea brings critical info to technicians and streamlines workflow.

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Meet Service Level Agreements with Complete Contract Control

Full visibility and management of customer warranties and contracts allows for field & office personnel to deliver ideal service.

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Eliminate Paperwork and Manual Processes for Better Productivity

Real-time access to information and streamlined workflows enable technicians to complete more jobs in a day and improve service quality.

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Optimize Schedules in Real-Time to Maximize Worker Efficiency

Proven, dynamic scheduling software adds efficiency and accuracy while accounting for multiple job factors.

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Manage Assets Wherever They Are and Control Inventory Costs

Provides complete inventory tracking including supply chain and reverse logistics. Easily process customer returns, vendor returns and vendor warranty claims.

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View and Mange Your Entire Service Ecosystem

Support external service and logistics resources in a single system to eliminate inefficiency, enhance customer satisfaction and improve service margins and contract profitability.

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Give Your Customers a Portal to Reduce Service Costs and Improve Collaboration

Empower customers with online information and the ability to order service and check statuses.

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Provide Customers with Real- Time Repair Status Updates

Automates tracking of assets through equipment calibration and repair chains, including merchandise ownership, location, repair status and warranty coverage.

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Support Professional Services Staff with Project Tools

Manage service engagements of any complexity and scope, including requirements for material resources and extended support services.

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See the Big Picture of Every Customer Relationship

By combining sales and customer management with service histories, Astea drives revenue across all channels.

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Increase Revenues and Capture Cross-Sell/Up-Sell Opportunities

Increase revenues by expanding opportunities for customers to purchase products and services. Enable service representatives to quote and close sales during any customer contact as well as process returns.

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Prosper from Deeper Insight into Daily Operations

From improved planning to preset KPIs, Astea provides easy to use analytics and visualization tools.

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Empower Field Technicians with Access to Info

Providing manuals, service history, troubleshooting guides, question trees and other key data drives better service results.

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The 2017 Customer Value Leadership Award for Mobile Workforce Management

See Why

What is the value of Astea’s Field Service Solution Suite?

The benefits extend to every corner of your enterprise...


field service benefits for operations
  • Drive Efficiencies and Productivity
  • Improve Visibility and Control


field service benefits for financial
  • Unlock New Revenue Streams
  • Reduce Costs and Improve Profitability


field service benefits for marketing
  • Improve Customer Satisfaction
  • Support Growth Objectives


field service benefits for executive
  • Empower Strategic Insight and Action
  • Build Your Competitive Advantage

Learn How

A Range of Delivery Models
Optimized Field Service, Delivered Your Way

Whether on-premise or in the Cloud, Astea delivers the field service management solutions that fit your distinct business requirements and address the complete service lifecycle, from lead generation and project quotation to service and billing and asset retirement.

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Intelligent Integration
Integrate Seamlessly with Your Existing Applications

Intelligently integrate Astea’s software within your existing IT environment using a framework customized to your organization’s unique IT policies and processes. Astea provides the tools to successfully deploy our solution processes within a variety of ERP and CRM infrastructure.

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Proactive Performance Management
Gain Business Intelligence to Raise Service Quality

Delivering business–critical data to the right people at the right time, Astea helps you empower your team to apply the best intelligence to the problems at hand, while also proactively planning and driving the business for tomorrow.

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Optimized Mobility
Put the Power of Astea in Your Field Technicians' Hands

Leveraging the latest HTML5 technology to deliver a hybrid mobile solution with native capabilities, Astea empowers your service engineers to increase productivity and improve customer satisfaction with real-time access to the information they need, on any device they choose.

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Scalable Solutions
Choose the Solution Scope that Fits Your Business Scope

Whether you’re a small business or an enterprise organization, Astea has the right-fit solutions to optimally address your scope of service objectives, allow you to easily leverage your existing technology investments, and maximize scalability for future growth.

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Access Our Resources
Discover Field Services Best Practices

The Astea Resource Center features white papers, webinars and videos that will illustrate innovative ways and real-life examples of how to improve your field service business with the latest in mobile software and hardware as well as streamline your office workflow.

Access the Resource Center

If Customers are Your Focus, Astea is Your Choice

More than 600 companies worldwide rely on Astea to achieve dramatic service improvements that maximize the value of their customers interactions.

Read our customers' success stories

astea news

News from Astea

  • Bytes Managed Solutions Implements Astea’s Service Management and Mobile Workforce Solution Suite to Power its Service Transformation Initiative
    Read Press Release
  • Astea International Successfully Completes SSAE 16 SOC 2 Type 2 Audit Certification
    Read Press Release 

Read more News

astea blog

Service Smarts: the AsteaBlog

    Insights and guidance for transforming your service operation with today’s technology.

Visit the Astea Blog

In today's technologically advanced and intensely competitive environment, the quality of service you offer is what sets you apart from competition. Focusing on the unique needs of service-centric organizations, Astea's Suite of Service Management Software is committed to helping your organization maximize the value of its service operations. Our Suite proficiently addresses the complete service lifecycle as well as integrates and optimizes critical business processes. A leader in field service software, Astea has recently been positioned as Visionaries Quadrant in Gartner's 2014 Magic Quadrant for Field Service Management.
As the demand for field service management rises persistently, Astea offers solutions that enable companies to truly link the field to their front office. Integrating our mobile field service software with the rest of Astea's Solution Suite of products will equip your staff - across sales, support and service – with the ability to provide a uniform voice to customers. By offering solutions for competent field service management, impeccable customer service and optimized financial planning, Astea's Suite of Service Management Software will ensure maximum efficiency in every project you undertake.
Solution Capabilities


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